Effective Date: January 1, 2025
Welcome to My Care Products (Pvt) Ltd! These Terms and Conditions govern your use of our website (https://www.myneed.lk) and the products and services we offer. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our website.
1. General Information
1.1 Ownership: This website is owned and operated by My Care Products (Pvt) Ltd.
1.2 Modifications: We reserve the right to update or change these terms at any time without prior notice. Any changes will take effect upon being posted on this page.
1.3 Acceptance: By continuing to use our website, you acknowledge that you accept the revised terms.
2. Eligibility
2.1 You must be at least 18 years old or access the website under the supervision of a parent or legal guardian.
2.2 By placing an order, you warrant that all information provided is accurate and complete.
3. Products and Pricing
3.1 Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
3.2 Pricing: Prices displayed on the website are in Sri Lankan Rupees (LKR) unless stated otherwise. While we strive to ensure accuracy, errors in pricing may occur. If an error is found, we reserve the right to cancel or amend your order.
4. Orders and Payments
4.1 Order Confirmation: Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance of your order.
4.2 Payment Methods: We accept secure payments via trusted providers such as Visa, MasterCard, and other methods indicated on the website.
4.3 Order Cancellation: Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.
5. Shipping and Delivery
5.1 Delivery Services: We offer domestic and international shipping. Delivery times and charges will be specified at checkout.
5.2 Delivery Issues: My Care Products (Pvt) Ltd is not responsible for delays caused by third-party delivery services or customs.
5.3 Risk of Loss: The risk of loss transfers to the customer once the package is handed over to the shipping carrier.
6. Returns and Refunds
6.1 For detailed information, refer to our Return and Refund Policy.
6.2 Returns are accepted for eligible items within 14 days of receipt, provided the items are unused and in their original condition.
6.3 Refunds will be processed within 7–10 business days upon approval of the return.
7. User Responsibilities
7.1 Accuracy of Information: You are responsible for ensuring that all information provided during checkout is accurate and complete.
7.2 Prohibited Activities: You agree not to:
- Engage in unlawful activities through our website.
- Interfere with the website’s functionality or security systems.
- Post or transmit any harmful, offensive, or illegal content.
8. Intellectual Property
8.1 All content on this website, including text, graphics, images, logos, and designs, is the property of My Care Products (Pvt) Ltd or its licensors.
8.2 You may not reproduce, distribute, or modify any content without prior written consent.
9. Limitation of Liability
9.1 My Care Products (Pvt) Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9.2 Our total liability is limited to the amount paid for the product or service in question.
10. Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from these terms will be resolved exclusively in Sri Lankan courts.
11. Privacy
Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. We encourage you to review their terms before engaging with them.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: info@myneed.lk
- Phone: +94 71 423 5235
- Address: 353/3, Pelanwatta, Pannipitiya, Sri Lanka
