Effective Date: January 1, 2025
At My Care Products (Pvt) Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website (https://www.myneed.lk) or interact with our services.
1. Information We Collect
We may collect the following types of information when you use our website or services:
a. Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping addresses
b. Payment Information
- Payment details are securely processed by third-party providers, and we do not store your payment details.
c. Browsing Information
- IP address
- Browser type and version
- Device type and operating system
- Time and date of access
d. Cookies and Similar Technologies
Cookies are used to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use the information collected for the following purposes:
- Order Processing: To process and fulfill your orders.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing: To send promotional materials and updates (with your consent).
- Website Optimization: To analyze usage trends and improve our website and services.
- Security: To protect against fraud, unauthorized access, and other threats.
3. Sharing Your Information
We do not sell or rent your personal information. However, your data may be shared with:
- Service Providers: Third-party vendors that assist with payment processing, shipping, and marketing.
- Legal Obligations: Authorities when required by law or in response to valid legal processes.
- Business Transactions: In the event of a merger or sale, your data may be transferred to the new entity.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL encryption for data transmission.
- Regular system updates and vulnerability checks.
- Restricted access to sensitive information.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request the removal of your data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing emails and communications.
To exercise any of these rights, contact us at info@myneed.lk.
6. Third-Party Links
Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review their policies before sharing any information.
7. Cookies
We use cookies to:
- Improve website performance.
- Understand user preferences.
- Provide personalized recommendations.
You can disable cookies via your browser settings. However, doing so may limit certain functionalities of our website.
8. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@myneed.lk
- Phone: +94 71 423 5235
- Address: 353/3, Pelanwatta, Pannipitiya, Sri Lanka
