Effective Date: January 1, 2025
At My Care Products (Pvt) Ltd, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please review our Return and Refund Policy for details on how to proceed.
1. Eligibility for Returns
You can return items purchased from our website (https://www.myneed.lk) under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Returns must be initiated within 14 days of receiving the item.
- Proof of purchase (e.g., invoice, order confirmation email) must be provided.
2. Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Items purchased on clearance or marked as “final sale.”
- Customized or personalized products.
- Perishable goods (e.g., food, beverages).
- Products damaged due to misuse or mishandling.
3. Return Process
To initiate a return, follow these steps:
- Contact Us:
- Email: info@myneed.lk
- Phone: [Insert Contact Number]
- Provide your order details and reason for the return.
- Approval: Once approved, you will receive instructions on where to ship the item.
- Shipping:
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Use a trackable shipping method to ensure the return reaches us.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved:
- Refunds will be issued to your original payment method.
- Processing time is 7–10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
5. Exchanges
We accept exchanges under the following conditions:
- The product is defective or incorrect.
- The exchange request is made within 14 days of receiving the item.
- Exchanges are subject to stock availability.
To initiate an exchange, follow the Return Process above and specify that you wish to exchange the item.
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Email us at info@myneed.lk with photos of the damaged or defective item.
- Provide your order number and a brief explanation.
- We will evaluate the issue and offer a replacement or refund at no additional cost.
7. Cancellations
- Orders can be canceled before they are shipped.
- To cancel, contact us via email at info@myneed.lk or phone at [Insert Contact Number].
- Once the order is shipped, cancellations are no longer possible, and you must follow the return process.
8. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check your bank account or payment provider for pending transactions.
- Contact your bank or credit card company, as processing times may vary.
- If you still have not received your refund, contact us at info@myneed.lk.
9. Contact Us
For any questions about returns, refunds, or exchanges, feel free to reach out:
- Email: info@myneed.lk
- Phone: +94 71 423 5235
- Address: 353/3, Pelanwatta, Pannipitiya, Sri Lanka
